Refund policy

At Fantastic Jewelry Department, we want you to feel confident in every purchase. Please read our refund and return policy carefully before making a purchase.

Returns

  • Our return and refund policy lasts 14 days from the date of purchase. After 14 days, we are unable to offer a refund or exchange.
  • To be eligible for a return, the item must be:
    • Unused, in its original condition, and in the original packaging.
  • A return label must be used when sending items back. If a return label was not provided during the dispute process, please contact our support team by email for assistance.
  • Important: Do not send your purchase back to the manufacturer.

To complete your return, you must first receive instructions from our customer service team. Returns without prior authorization will not be valid.

Return Shipping Costs: The customer is responsible for all return shipping costs. Shipping costs are non-refundable.

Refunds (if applicable)

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
  • If the item shows damage not present upon delivery, the refund may be denied.
  • If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
  • Please allow up to 25 business days for return processing once the item has reached our warehouse.

Damaged Items

  • If you received a damaged item, you must notify us within 7 days of delivery.
  • Photo or video proof is required for a refund or replacement.
  • Without photo/video evidence, a refund or replacement cannot be issued.

Late or Missing Refunds

  • Credit Cards: Refunds may reflect on your next billing statement; contact your card provider for updates.
  • PayPal: Refunds usually appear within 3 business days.
  • If you still haven’t received your refund after following these steps, please contact us at support@fantasticjewelrydepartment.com

Sale & Promotional Items

  • Only regular-priced items are eligible for refunds.
  • Sale items and promotional offers (e.g., “Pay shipping, get item free”) are non-refundable and non-exchangeable.

Exchanges (if applicable)

  • Exchanges are only allowed if you received the wrong item or a damaged item.
  • Photo or video proof may be required before we send a replacement.

Gifts

  • If you received an item as a gift, only the original purchaser may process returns or refunds.

Shipping & Returns

  • To return your item, please use the return label provided or contact our support team for instructions.
  • Returns without authorization from our customer service team will not be valid for refunds.
  • If the item value is over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
  • We do not guarantee that we will receive your returned item.

Need Help?
For any questions regarding returns, refunds, or exchanges, please contact our support team at support@fantasticjewelrydepartment.com